Bilingual Customer Service Representative – Parent Liaison
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Customer Service Representative assisting families telephonically with treatment information and providers. Managing appointments and coordinating patient care with healthcare providers and insurance companies.
Responsibilities:
- Providing outstanding customer service to our families over the phone
- Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
- Coordination of information between referring physicians, insurance companies, and our own treatment clinics
- Review cost share amounts, co-payments and financial responsibility with our families
- Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements:
- Fluency in Spanish and English required
- 1 – 2 years’ customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication including phone etiquette and human relations skills
- Ability to work with people from diverse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication with families, providers, and coworkers.
- Ability to problem-solve and prioritize daily tasks to manage individual workload.
Benefits:
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
- $1,000 Sign-On Bonus*
Similar Jobs
Customer Support Specialist
Customer Support Specialist managing customer inquiries for Wayvia, ensuring timely resolutions and exceptional service in a remote capacity. Addressing technical queries and guiding customers on product functionality.
Customer Care Specialist I – Contractors
Customer Care Specialist providing assistance to members and providers with routine inquiries about health services for TrueCare. Focused on claims processing and member benefit education.
Field Training and Product Support Specialist
Field Training and Product Support Specialist conducting training for automotive film installation. Delivering technical support and training in the Central Time Zone with extensive travel required.
Director, Customer Experience
Leading strategy and performance of the Digital Adoption team at ClickUp for enhanced customer experience. Drive customer satisfaction and operational excellence through an AI-first approach.
Customer Service Representative
Remote Customer Service Representative for Sentara Health handling patient inquiries and issues. Must reside in Harrisonburg or Charlottesville area and work from 8:00 AM to 4:30 PM.
Member Support Specialist
Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.
Customer Experience Specialist
Customer Experience Specialist at Grupo OLX improving user journeys and analyzing client data. Defending customer interests and collaborating with product and operations teams for effective decision-making.
Customer Service Specialist
Customer Service Specialist providing customer support via SalesForce for Ontellus clients. Engaging in clear communication and ensuring a seamless experience while upholding company values.
Customer Support Specialist
Customer Support Specialist providing assistance to digital companies in resolving queries and onboarding. Engaging in continuous improvement and proactive communication within a global team environment.
Customer Experience Enablement Lead
Customer Experience Enablement Lead developing training for Dandy's Customer Support teams. Engaging with technology to support dental practices worldwide.
Sales Support Specialist
Sales Support Specialist providing support for partners in closing SEO and Website sales. Conducting client audits, proposals, and enhancing customer engagement efforts.
Customer Service Representative
Customer Service Representative supporting healthcare operations remotely in Kenya. Requires customer service experience and fluent English communication skills.
Customer Support Manager – Team Leader
Customer Support Team Lead managing escalations and team performance across luxury fashion marketplaces. Leading support operations and improving workflows for exceptional customer service.
Customer Support Agent – Full-Time, B2B
Customer Support Agent handling inquiries for Italist and HEWI, luxury fashion marketplaces. Providing efficient solutions and maintaining customer satisfaction in a remote environment.
Senior Customer Service Representative
Senior Customer Service Representative at BMO provides professional support to internal and external stakeholders. Responsible for analyzing account issues and delivering timely solutions.
Executive Support Specialist
Executive Support Specialist coordinating communication and priorities for the CEO and CCO at Hadley Designs. Managing projects, schedules, and supporting overall operational efficiency.
After-Hours Virtual Front Desk / Customer Support Assistant
Remote contractor providing after-hours customer support for 20four7VA clients. Responsibilities include handling calls, scheduling, and administrative support.
Managed Services Analyst I – Fuel Accounting, Fuel Operations Coordinator, Customer Service
Managed Services Analyst I providing fuel inventory management and accounting services for customers outsourcing fuel management to PDI. Collaborate with suppliers and manage customer relationships in a global setting.
Customer Support Specialist
Customer Support Specialist providing support to legal teams using Spellbook's AI copilot. Handling inquiries and resolving issues related to contract drafting and negotiation.
Customer Service Representative – Seasonal
Customer Service Representative providing support via phone, email, and chat for an online apparel retailer. Engaging with customers and ensuring best-in-class service while working remotely.