Customer Service Representative – Seasonal
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Job Description
Customer Service Representative providing support via phone, email, and chat for an online apparel retailer. Engaging with customers and ensuring best-in-class service while working remotely.
Responsibilities:
- With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
- Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
- Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
- Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
- Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
- Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
- Share insights on emerging customer trends and recommend process improvements.
- Attend training and participate in cross-training opportunities to enhance skills and knowledge.
- Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
Requirements:
- At least a year of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Office suite of applications; must be technically savvy
- Effective communication skills, both written and verbal
- Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
- Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
- While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
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