Bilingual Healthcare Customer Service Representative
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Job Description
Bilingual Spanish-English representative resolving healthcare customer inquiries for TP, a global digital business services provider. Handling communications, de-escalations, payment assistance, and sales objectives remotely.
Responsibilities:
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media
- Resolve customer questions and concerns
- Calmly resolve and de-escalate issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible payment processing
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Meet defined sales objectives
Requirements:
- Bilingual Spanish/English
- Minimum 6 months of customer service experience
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Minimum 6 months of sales experience
- Ability to use Windows operating systems
- Ability to work independently
- Ability to stay composed and objective
- Superior negotiating skills
- Ability to collaborate with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Ability to work within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills
- Dedicated workspace near the router for a hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
- Proof of internet speed required
- Employment restricted to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
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