Customer Service Representative
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Job Description
Customer service representative resolving client inquiries for TP, a global digital business services provider. Handling calls, de-escalating issues, documenting interactions, and upselling when required.
Responsibilities:
- Serve as a primary point of contact for clients
- Manage inbound and outbound communications
- Resolve customer inquiries using web-based tools
- Handle and carefully respond to customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information sensitively
- Aim to resolve issues on the first call through proactive service
- Communicate appropriately with customers
- Calmly resolve and de-escalate issues
- Escalate interactions when necessary and appropriate
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Upsell when required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Dedicated workspace located near the router to support a hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download/10 Mbps upload
- ISP under 50ms
- Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits:
- Comprehensive health benefits, which may include medical, vision, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Limitless career advancement opportunities
- Inclusive and diverse culture
- Support for active-duty service members, veterans, and military families
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