Healthcare Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Healthcare customer service representative resolving client inquiries for TP, a global digital business services provider. Handling phone, email, chat, social media, payments, escalations, and upselling.
Responsibilities:
- Serve as a primary point of contact for clients through inbound and outbound communications.
- Use web-based tools to resolve customer inquiries and ensure a positive customer experience.
- Field customer inquiries by developing innovative responses to questions, issues, and concerns.
- Connect with customers via phone, email, chat, and/or social media.
- Calmly resolve and de-escalate issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible payment processing.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell when required.
Requirements:
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and general knowledge of Windows-based systems.
- Dedicated workspace located near the router to support a hardwired Ethernet connection.
- Internet speed of minimum 15 Mbps download/10 Mbps upload, with ISP under 50ms.
- Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
- Proof of internet speed required.
- Ability to follow established procedures and demonstrate customer-service focus.
- Ability to collaborate effectively with team members, supervisors, and support departments.
- Outstanding communication, listening, and analytical skills.
- Strong organizational and problem-solving skills.
- Ability to prioritize tasks and work well under pressure.
- Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts.
- Sharp critical thinking skills.
- Proactive, solution-oriented approach to problem-solving.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits:
- Medical, vision, and dental benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
Similar Jobs
Healthcare Customer Service Representative
Remote healthcare customer service representative resolving customer inquiries for TP, a global digital business services provider. Handling phone, email, chat, social media, payments, escalations, and upselling.
Customer Service Representative
Customer service representative resolving client inquiries for TP, a global digital business services provider. Handling calls, de-escalating issues, documenting interactions, and upselling when required.
Bilingual Healthcare Customer Service Representative
Bilingual Spanish-English representative resolving healthcare customer inquiries for TP, a global digital business services provider. Handling communications, de-escalations, payment assistance, and sales objectives remotely.
Client Support Specialist
Client Support Specialist resolving software questions for foundations, nonprofits, and community organizations. Supporting Foundant’s mission-critical social-good software through communication, training, and process improvement.
Seasonal Support Specialist – Tech
Seasonal technical support specialist resolving customer incidents for H&R Block’s tax services. Supporting internal and external users through phone, email, chat, and desktop control.
Asesor de Servicio al Cliente, Bilingüe Francés
Asesor bilingüe francés atendiendo consultas y resolviendo problemas para Teleperformance. Trabajo remoto desde Bogotá con documentación precisa y soporte omnicanal al cliente.
Customer Service Representative – Digital Solutions
Customer service representative supporting Solventum’s digital healthcare platforms. Troubleshooting user issues, managing orders, and educating customers through phone, email, and web channels.
Customer Service Representative
Customer Service Representative managing healthcare orders, inquiries, pricing, and complaints for Solventum Canada. Bilingual support through delivery using ERP systems and customer-service expertise.
Customer Experience Manager
Customer Experience Manager guiding Fortune 100 enterprises through cloud-security adoption for Wiz, which secures cloud and AI applications. Driving customer value, governance, enablement, and strategic expansion.
Customer Support Representative – Project Based
Customer Support Representative providing overnight Tier 1 support for Parkade’s parking app users. Troubleshooting requests, handling administrative actions, and escalating complex issues.
Advanced Associate, Customer Service – Quality & Training
Quality and training coordinator improving Pearson VUE customer-service operations. Delivering training, coaching agents, monitoring interactions, and maintaining process documentation.
Customer Service Support Specialist
Client Engagement Specialist supporting LATAM clients for a mission-driven mental-health and social-services nonprofit. Managing intake, scheduling, communications, documentation, and service referrals.
Sales Customer Service Representative, Remote
Remote CSR generating reverse-mortgage opportunities for Longbridge, a senior home-equity solutions provider. Handling calls, qualifying homeowners, scheduling follow-ups, and updating CRM records.
Travel Expenses Support Specialist
Remote Support Specialist handling phone, chat, email, and ticket inquiries for BCD Travel’s corporate travel solutions. Escalating complex requests and meeting service-level targets.
Customer Service Administrator
Customer Service Administrator resolving pricing, availability, returns, and delivery inquiries for Thermo Fisher Scientific. Providing cross-department customer support from Italy.
Atención al Cliente
Atención remota y retención de clientes móviles de Claro mediante promociones, ofertas y descuentos. GEA Internacional ofrece capacitación pagada, bonos y oportunidades de crecimiento.
Atención al Cliente
Atención y retención remota de clientes móviles de Claro mediante promociones y descuentos. Gestión de clientes para GEA Internacional, empresa asistencial presente en 16 países latinoamericanos.
Atención al Cliente, Bonos
Atención y retención remota de clientes móviles de Claro mediante promociones y descuentos. Gestión de consultas y ventas para GEA Internacional.
Atención al Cliente
Atención al cliente remoto para Claro, operador de telecomunicaciones. Retención de usuarios móviles mediante promociones, ofertas y descuentos.
Customer Support Agent – Entry Level
Customer Support Agent handling inbound customer interactions for national brands. Using guided systems to resolve questions, service requests, account needs, and product support issues.