Healthcare Customer Service Representative
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Job Description
Remote healthcare customer service representative resolving customer inquiries for TP, a global digital business services provider. Handling phone, email, chat, social media, payments, escalations, and upselling.
Responsibilities:
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media
- Resolve and de-escalate issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Dedicated workspace near the router to support a hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download/10 Mbps upload
- ISP under 50ms
- Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits:
- Comprehensive health benefits, which may include medical, vision, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Limitless career advancement opportunities
- Inclusive and diverse culture
- Support for active-duty service members, veterans, and military families
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