Bilingual Intake Associate
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Job Description
Bilingual Intake Associate guiding families through the intake process for autism services. Collaborating with internal teams to ensure optimal service delivery.
Responsibilities:
- Serve as the point of contact for new client referrals and guide families through the intake process
- Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
- Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
- Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
- Enter referral information into all required databases and systems regularly
- Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
- Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
- Answer and transfer incoming calls and messages as needed
- Electronically file documents such as client reports and save to the appropriate, corresponding file
- Additional responsibilities as requested by Intake/Clinical/Authorizations
Requirements:
- Spanish bilingual required
- High School Diploma required
- Minimum of 2 years prior administrative experience in an office setting
- Excellent upbeat telephone skills and ability to handle multiple incoming phone lines
- Exceptional customer service and communication skills
- Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
- Ability to quickly learn new software programs as needed
- Proven ability to multi-task, prioritize and organize effectively
- Strong attention to detail, accuracy, and follow-through
Benefits:
- 401(k)
- personal time off
- paid holidays
- tuition reimbursement
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