Bilingual Logistics Coordinator
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Job Description
Remote bilingual logistics coordinator tracking produce and open-deck freight for a family-owned freight brokerage. Advancing toward commission-earning account management.
Responsibilities:
- Provide high-level track and trace coverage
- Ensure real-time shipment visibility and accurate system updates
- Proactively resolve operational hurdles during weekend and peak-season shifts to prevent delivery delays
- Communicate with carriers regarding load specifics, pickup/delivery addresses, and schedule adherence
- Learn and adapt to market pricing platforms
- Quote and negotiate competitive rates with open-deck and produce carriers
- Progress from internal operations support to a client-facing account management role based on performance
- At Tier C, answer driver calls, verify pickup details, and provide proactive client updates
- At Tier B, perform market-rate quoting, carrier sourcing, and carrier rate negotiations
- At Tier A/S, manage key clients, quote independently, and manage carrier books
Requirements:
- Fluent in both Spanish and English (Required)
- C1 English level required; selected candidate will speak strictly in English during the whole shift
- 1–2 years of experience in track and trace, logistics coordination, or a freight brokerage setting
- Proven experience or strong familiarity handling Produce and/or Open Deck (Oversize / Overweight / Overwidth) freight highly preferred
- Strong negotiation skills
- Confident telephone demeanor
- Excellent multi-tasking capabilities
- Strong customer service mentality
- Ability to stay calm and resourceful under high-pressure, peak-season conditions
- Experience with Load Boards (DAT, Truckstop) strongly preferred
- Experience with Transportation Management Systems, specifically Tai Software, strongly preferred
- Experience with 3CX dialer systems is a plus
- Resume and 30–90 second audio or video recording must be submitted in English
- Publicly accessible recording link required
- Internet speed test screenshot required
Benefits:
- Clear path to a commission-earning Account Manager role
- Tiered career advancement path from Track & Trace to Account Manager
- Remote work opportunity
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