Logistics Coordinator
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Job Description
Remote Logistics Coordinator managing aviation and aerospace shipment scheduling, dispatch, tracking, and client communication. Supporting cost-effective transportation solutions through vendors, partners, and TMS tools.
Responsibilities:
- Provide cradle-to-grave logistics coordination under minimal guidance from the Director
- Schedule, dispatch, plan, track, and communicate shipment activity
- Answer phones and emails professionally and expediently
- Assess Sales Representative/project manager needs and determine reasons for contact
- Gather relevant information during order input
- Route packages according to customer specifications
- Track and monitor shipments, providing process updates and communicating delays, cancellations, field damage, and other setbacks
- Notify responsible parties regarding special service requests
- Identify process-improvement opportunities to enhance service quality
- Work with internal and external clients to arrange, transport, and deliver consignments
- Use vendors and partners to provide timely, professional, cost-effective solutions
- Utilize the transportation management system effectively and diligently
- Identify, communicate, and solve problems with a sense of urgency
- Communicate with Sales Representatives, project managers, coworkers, and management
- Maintain familiarity with governmental compliance agencies such as TSA and DOT
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in supply chain or related field preferred
- Transportation experience or internship is ideal
- International airfreight experience required
- Aviation experience required
- Ability to multitask in a fast-paced work setting
- Impeccable customer service skills and ability to build trust and maintain relationships
- Effective written and verbal communication in a diverse, multicultural environment
- Ability to meet deadlines and demonstrate superior time management
- Strong attention to detail
- Highly motivated team player with an outgoing and positive work attitude
- Advanced skills with Microsoft Office products and daily PC use
- Ability to sit, walk, and stand continuously and communicate effectively via PC/keyboard or telephone
- Ability to deal effectively with moderate levels of stress
- Ability to stand, kneel, bend, squat, and stoop as needed
- Problem-solving ability
- Ability to work in a time-sensitive environment
- Ability to learn and grow
- Well organized, able to plan and set priorities
- Flexibility as priorities shift
- Demonstrated ability to work in a client-centric environment
- Ability to interact successfully across varied settings and with a broad, diverse workforce
- Outstanding verbal and written communication with emphasis on listening
- Understanding of and responsiveness to situations requiring urgency
- Consistent follow-up and follow-through
- High level of personal integrity
- Adaptive to ICAT’s core values
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