Bilingual Patient Access – Phone Scheduling Representative
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Job Description
Remote bilingual patient scheduler supporting Otolaryngology appointment scheduling and patient access. Managing inquiries, registrations, records, and confirmations for Elevate ENT Partners.
Responsibilities:
- Support patients with the online appointment system
- Answer patient inquiries
- Assist with patient check-in and registration
- Schedule and confirm patient appointments
- Collect patient information
- Ensure accurate and up-to-date patient records
- Respond to patient inquiries via phone and email
- Provide exceptional customer service and ensure a positive patient experience
Requirements:
- High school graduate or equivalent
- One year of related experience
- Tech-savvy and customer-focused
- Excellent communication skills
- Strong attention to detail
- Experience using electronic medical records and scheduling software
- Friendly and professional demeanor
- Passion for delivering exceptional patient care
Benefits:
- Competitive compensation packages
- Excellent benefits
- Opportunities for professional growth and advancement
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