Bilingual Spanish – Member Engagement Coordinator
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Job Description
Member Engagement Coordinator making outbound calls to schedule free health evaluations for members. Join Senture’s team to improve access to care while earning additional incentives.
Responsibilities:
- Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
- Approximately 85% outbound and 15% inbound calls
- Utilize pre-approved scripts to ensure consistent and accurate communication with members
- Overcome objections using effective rebuttals to help members prioritize their health
- Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
- Utilize multiple systems to schedule providers for in-home or virtual evaluations
- Adjust, reschedule, or cancel appointments as requested
- Meet daily performance metrics including appointments, calls, handle time, and productivity
- Be available to complete overtime when required based on business needs
- Participate in peer side-by-side coaching as needed
- Follow HIPAA guidelines to protect member privacy
Requirements:
- High School Diploma or equivalent
- Fluent in Spanish (read, write, and conversation)
- Desire to work in a results-driven outbound call center environment
- Strong sales aptitude with a focus on earning monthly incentives
- Motivated to achieve productivity goals with a strong work ethic
- Excellent communication skills, friendly, and conversational with members
- Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
- Proficiency in using multiple computer systems simultaneously
- Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
- Authorized to work in the United States
- Successful completion of pre-hire testing, background check, and drug screening
- If hired, provide two valid, in-date IDs and proof of education during onboarding process
Benefits:
- 2 weeks of paid, mandatory training
- All equipment provided
- Competitive benefits
- Paid Time Off (PTO)
- Growth and development opportunities
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