Bilingual Digital Online Agent, French–English
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Job Description
Online agent providing bilingual customer service for a cosmetics brand via live chat. Assisting customers in their purchasing journey while resolving inquiries and complaints.
Responsibilities:
- Interact with customers via live chat to promptly respond to their questions, concerns, or issues
- Provide accurate information about products, services, and policies
- Clarify customer questions regarding orders, payments, returns, and other service-related matters
- Assist customers in choosing products by understanding their needs and recommending suitable items
- Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
- Handle customer complaints professionally and empathetically to resolve situations effectively
- Escalate complex or unresolved issues to supervisors or the appropriate departments when necessary
- Maintain records of complaints and resolutions to improve service quality
- Enter interaction details and inquiries into the CRM system or customer support software
Requirements:
- Experience in customer service or call center environments
- Experience in cosmetics/beauty
- Own a phone, computer, and have internet access
- Experience with live chat and/or Salesforce
- Ability to work independently
- Excellent communication skills
Benefits:
- Competitive pay and online training
- Ongoing coaching and support
- Flexible scheduling
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