Bilingual Incentive Specialist
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Job Description
Bilingual Incentive Specialist delivering program implementation and administrative services for Oregon non-profit, engaging with English and Spanish-speaking clients.
Responsibilities:
- Deliver program implementation and administrative services to an Oregon based non-profit client
- Speak with both English and Spanish-speaking customers and contractors through both phone and email on a variety of topics
- Develop and maintain an understanding of several energy conservation and renewable energy program details to effectively educate customers and contractors on available services
- Provide assistance to customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation
- Document conversations with customers, provide recommendations on products or services, and advise on program participation details
- Support follow-up communications and next steps to current program participants as necessary
- Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
- Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met
- Contribute to continuous customer experience improvement initiatives
- Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing
- Prepare and review required program participation documentation while coordinating with various departments, both internal and external
Requirements:
- 2-4 years relevant experience
- High School Diploma or equivalent is required
Benefits:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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