BMC Remedy/Helix Developer
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Job Description
BMC Remedy/Helix Developer building ITSM workflows, integrations, and Digital Workplace offerings for GDIT’s U.S. government clients. Supporting Agile sprints, production operations, customer requirements, and mission-critical engineering.
Responsibilities:
- Provide technical guidance on application and integration capabilities
- Gather requirements and prepare and deliver presentations and demonstrations
- Write requirements and design documentation, implementation guides, and test scripts
- Develop workflows and integrations in Developer Studio and Innovation Studio
- Build forms, fields, workflows, and data import files for Foundation and Transactional Data
- Develop REST API, web service, and LDAP integrations between Helix and external systems
- Develop Digital Workplace service offerings
- Work incident assignments and communicate with customers within service-level agreements
- Create follow-on change requests and Jira stories
- Prepare and coordinate change requests and follow operating procedures
- Maintain and update the production environment and meet KPI thresholds
- Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement initiatives
- Identify gaps between out-of-the-box workflows and custom requirements
- Provide out-of-the-box solutions to minimize customization
- Maintain system integrity through configuration control and change management
- Manage sprint workload, forecast deliverables, execute milestones, minimize technical debt, and demonstrate completed sprint products
- Communicate professionally with customers, peers, and leadership
- Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, service interruption change windows, and other requests
- Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings
Requirements:
- 5+ years of software development experience
- BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
- Experience with SaaS solutions or AWS Cloud environments
- Experience with BMC Remedy version 23.x or higher
- Experience with ITIL methodologies
- Expert familiarity with one or more 23.x+ Helix applications
- Experience with Pentaho Spoon, BMC HDM, REST API, or web services for interfaces or data migration
- Experience working in an Agile project methodology environment
- Excellent verbal and written communication ability
- Ability to create and edit Microsoft Word, Excel, and PowerPoint documents
- Advanced ability to analyze data with Microsoft Excel or comparable tools
- Ability to create and describe process flows in Microsoft Visio or comparable tools
- Experience managing documents in Microsoft SharePoint
- Working knowledge of relational databases
- Understanding of networking concepts and OSI rules
- Ability to use logging to troubleshoot issues
- Experience providing customer demonstrations
- Experience gathering and documenting customer requirements
- Experience working with multiple projects and team members
- Demonstrated ability to work productively in a remote location
- Ability to obtain and maintain an Interim Secret security clearance before starting
- CompTIA Security+ CE certification, which may be obtained within 3 months from start date
- BS degree; additional years of experience may be considered in lieu of degree
- U.S. citizenship required
Benefits:
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Full-flex work weeks where possible
- Vacation, sick, and personal time
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- 15 days of paid leave per calendar year for new employees
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team
- Award-winning culture of innovation
- Military-friendly workplace
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