Business Analyst IV
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Job Description
Business Analyst IV improving business operations through automation and data analysis. Collaborating with stakeholders to document support designs and enhance current client processes.
Responsibilities:
- Identify business process gaps and scale current client systems to fill them.
- Conduct quantitative/ qualitative data analysis using various tools and functions.
- Analyze complex business problems that can be solved through change management or system automation.
- Manage information and applicable supporting documents and dashboards.
- Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
- Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
- Lead work with client stakeholders to improve, automate and align business data with current client processes.
- Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
Requirements:
- Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
- Networks with key contacts outside own area of expertise
- Determines methods and procedures on new assignments and may coordinate activities of other personnel
- Excellent documentation, writing, organization and verbal communication skills.
- SQL scripting and usage.
- Able to read and create technical documentation.
- Understanding of project management.
- Excellent organization skills and ability to adapt to a rapidly changing work environment.
- Able to create metrics in various systems
- Knowledge of various programming languages.
- Education in Statistics.
Benefits:
- Medical provided through UHC (PPO, HSA, Surest options)
- Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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