Business Analyst
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Job Description
Business Analyst turning business needs into actionable requirements for payment hardware products. Collaborating with technical teams, vendors, and partners for successful hardware deployment.
Responsibilities:
- Turn business needs into clear, actionable requirements for teams
- Create and maintain product documentation (requirements, workflows, use cases)
- Work closely with Product Managers, technical teams, and vendors
- Gather requirements and confirm vendor and hardware capabilities
- Track vendor requirements, constraints, and timelines that may impact delivery
- Evaluate vendor solutions based on performance and business fit
- Support hardware launch readiness by aligning processes, systems, and teams
- Document setup, configuration, logistics, and deployment needs
- Partner with Operations and Hardware teams to prepare for launches and upgrades
- Identify risks, gaps, and dependencies across teams and partners
- Support issue tracking, root cause analysis, and resolution
- Support testing to ensure solutions meet business needs
- Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations
- Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps
- Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking
- Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives
Requirements:
- 3–5 years of experience in payments or fintech
- Understanding of how payment systems work
- Experience working with vendors or partners
- Experience supporting large projects or rollouts
Benefits:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
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