Business Analyst
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Job Description
Data Analyst on Marketplace Operations team improving provider performance and strengthening client health through data analysis and insights. Building custom reports and dashboards to support operational solutions.
Responsibilities:
- Build and maintain custom reports that track client and provider performance
- Analyze data to identify root causes of operational challenges and partner with account leaders to develop data‑driven solutions
- Enhance internal and external data visualizations, including building new dashboards in Looker
- Translate complex data into clear insights and recommendations for senior stakeholders
- Use KPI frameworks to help design and optimize high‑performing provider networks
- Drive knowledge‑building initiatives (e.g., optimizing NTE thresholds, improving preventative maintenance strategies)
- Support the rollout of cross‑functional improvement initiatives with analytics and reporting
- Produce timely ad hoc analysis and client‑facing reports
Requirements:
- +3 years of experience in an analytics‑focused role (e.g., operations, consulting, finance, business analytics)
- Strong analytical skills and meticulous attention to detail
- High proficiency in Microsoft Excel
- Ability to translate data into clear narratives that explain not just *what* is happening, but *why*
- Comfort working independently and taking ownership of your work
- Ability to collaborate effectively with cross‑functional teams
- Intellectual curiosity and enthusiasm for digging into complex data sets
- Experience writing SQL queries (nice-to-have)
- Familiarity with Looker or other business intelligence tools (nice-to-have)
Benefits:
- Competitive compensation
- Flexible time‑off policy
- Comprehensive medical, dental, and vision insurance
- Life insurance coverage
- 401(k) with company match
- Paid parental leave
- Opportunities for learning, growth, and career development
- A collaborative, supportive team that values work/life balance
- A culture that embraces creativity, problem‑solving, and continuous improvement
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