Business Analyst
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Job Description
Business Analyst focusing on operational effectiveness for a national health solutions partner. Collaborating with cross-functional teams to enhance client experience and performance metrics.
Responsibilities:
- Lead requirements gathering, validation, and documentation for complex initiatives.
- Translate business needs into clear, actionable requirements and functional solutions.
- Support IT intake processes and contribute to solution design and implementation.
- Ensure alignment between business objectives and delivered solutions.
- Build strong relationships across Operations, IT, Finance, Sales, and Marketing.
- Act as a liaison between cross-functional teams to facilitate communication and alignment.
- Work with stakeholders to understand business challenges and identify improvement opportunities.
- Support data gathering and analysis to inform decision-making and project initiatives.
- Develop business cases with strong ROI justification in collaboration with Finance.
- Support prioritization of initiatives based on business value and impact.
- Drive a client-centric approach to solution design and decision-making.
- Identify opportunities to improve and streamline operational processes.
- Influence stakeholders to adopt effective and efficient practices.
- Promote a strong focus on enhancing client and user experience.
- Contribute to continuous improvement and innovation initiatives.
- Coordinate and oversee User Acceptance Testing (UAT) cycles.
- Develop and execute test cases for projects and system releases.
- Manage defect tracking, prioritization, and resolution.
- Support training, implementation, and business readiness activities.
Requirements:
- Education: College diploma required; Bachelor’s degree in Business, Analytics, Finance, or related field preferred.
- Work Experience: 3-5 years of relevant experience in business analysis, operations, or project environments.
- Experience working on cross-functional initiatives and complex projects.
- Technical Skills: Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Alteryx).
- Familiarity with tools such as Jira, ALM, and low-code/automation platforms is an asset.
- Knowledge of AI, cloud-based systems, and SaaS solutions.
- Other Qualifications: Experience in developing business cases and ROI analysis.
- Experience in insurance or financial services is an asset.
- Knowledge of Agile project management methodologies is an asset.
- Language Skills: Fully bilingual (French/English); English proficiency is required.
Benefits:
- Permanent full-time position with strong career growth opportunities.
- Hybrid or remote work arrangements.
- Flexible work environment and work-life balance.
- 100% employer-paid health, dental, and vision benefits (effective Day 1).
- 100% employer-matched Defined Contribution Pension Plan.
- Annual performance-based Incentive Bonus.
- A gifted week of vacation in your first year + optional Vacation Purchase Program.
- Support for professional development, training, and certifications.
- Wellness programs, health resources, and fitness discounts.
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