Business Analyst
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Job Description
Business Analyst at Cytora helping insurers optimize risk evaluation with innovative AI technologies. Engaging directly with clients to transform manual workflows into automated processes.
Responsibilities:
- Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
- Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
- Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
- Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
- Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot.
- Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting.
- Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
- Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
- Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
- Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.
Requirements:
- Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
- Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively
- Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations
- High standard of written and verbal communication.
- Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous
Benefits:
- Competitive salary
- Remote-first with flexible working arrangements
- Professional development opportunities, including attending industry conferences
- Health Insurance
- Annual company retreats
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