Business Analyst, Tester, Virtual Trainer
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Job Description
Business Analyst and Trainer supporting IT investment projects focusing on ServiceNow and Proven Optics applications. Involves collaboration, testing, and training in a remote capacity for U.S. stakeholders.
Responsibilities:
- Collaborate with business stakeholders to gather and refine requirements
- Develop process documentation, user stories, and business workflows
- Support configuration decisions aligned with best practices in IT portfolio and financial management
- Develop and execute test plans and test case scenarios
- Validate system functionality, reports, and dashboards
- Identify and track defects, and support remediation efforts
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual and live training sessions for end-users and stakeholders
- Provide ongoing user support and promote platform adoption
Requirements:
- U.S. Citizenship OR Permanent Resident
- Active Public Trust or higher clearance
- 3+ years of experience as an Analyst, Tester, Trainer
- Experience documenting functional and technical requirements into User Stories and Expected Results
- Experience developing Test Plans, test cases, and tracking issues
- Demonstrated ability to test systems against documented requirements
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual training sessions for end-users and stakeholders
- Extremely well-developed organizational, time management, and analytical skills
- Strong attention to detail and documentation skills
- Excellent communication skills with the ability to simplify complex technical information
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and federal holidays
- Flexible remote work environment
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