Senior Business Analyst
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Job Description
Senior Business Analyst supporting Canadian pension clients through requirements, CPAS configuration, QA, and training. Neumo provides administrative and financial support to government services.
Responsibilities:
- Analyze customer requirements and information/data
- Understand clients’ pension business needs and identify appropriate solutions
- Gather, analyze, validate, and document business and system requirements
- Act as a bridge between business and IT groups
- Support technology solutions based on enterprise architecture
- Assist in designing, modifying, and creating business processes for transformation solutions
- Provide input to improve efficiency and processes
- Maintain client relationships and liaise with clients, service providers, and programmers
- Provide daily client support during system development and implementation, including telephone support
- Participate in client status meetings and assist with status reports and meeting notes
- Manage multiple clients and tasks and prioritize work
- Send correspondence to clients
- Participate in upgrade and new implementation projects
- Estimate and quote work with programmers
- Conduct client business-requirements sessions (JAD)
- Provide client training
- Analyze complex business and pension requirements, system modification/enhancement requests, and error corrections
- Propose solutions and document functional specifications with programmers
- Analyze plan documents and prepare or peer-review specifications
- Draft release notes and update delivery documents
- Assist with monthly support and maintenance updates
- Follow CPAS standard practices and procedures
- Set up client and plan rules in CPAS v5 products with support
- Ensure systems meet legislative compliance and accuracy standards
- Formulate quality assurance standards/programs for client installations
- Document and maintain problem logs
- Write test plans for upgrades and changes
- Test template applications, custom work, and defect fixes
- Enter and update defects in the CPAS Quality system
- Encourage clients to configure additional CPAS functions
- Contribute to client invoicing through timely, accurate tracking in the CPAS Quality system
- Perform other duties as assigned
Requirements:
- Minimum 5–7 years of Canadian pension or benefit-related experience
- Minimum 5–7 years of systems analyst experience
- University degree or equivalent
- Designation or extensive experience/knowledge in pension plan administration (DB and/or DC), such as PPAC or CEBS coursework
- Business Analyst Certification
- Exposure to systems/application development
- Client management skills
- Leadership/management skills
- Willingness to travel as required
- Excellent written and verbal communication skills
- Excellent interpersonal, facilitation/presentation, and negotiation skills
- Advanced organizational, analytical, and problem-solving skills
- Ability to prioritize work, meet deadlines, and perform well under pressure
- High integrity and commitment to quality
- Adaptability to changing situations
- Ability to deal efficiently with ambiguity and make sound decisions
- Demonstrated leadership, initiative, responsibility, and personal accountability
- Ability to remain stationary for most of the day
- Ability to constantly operate a computer
- Frequent communication via telephone, Teams, and email
Benefits:
- Competitive benefits and compensation package
- Remote work setting
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