Business Expert – Customer Support & Success
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Job Description
Business Expert - Customer Support & Success at xAI, supporting data creation for advanced AI systems through collaboration with technical staff.
Responsibilities:
- Work on customer support and success problems providing accurate solutions, detailed annotations, and model critiques
- Utilize proprietary software to provide accurate input and labels to deliver high-quality data
- Collaborate with technical staff to improve the design of efficient annotation tools
- Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability
Requirements:
- 4+ years of practical customer support or customer success experience
- Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango)
- Strong empathy and judgment in evaluating complex customer journeys
- Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts
- Proficiency in reading and writing informal and professional English
- Strong communication, interpersonal, analytical, and organizational skills
- Excellent reading comprehension and ability to exercise autonomous judgment with limited data
- Passion for technological advancements and innovation in business.
Benefits:
- Health insurance
- 401(k) plan
- Paid sick leave
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