Business Operations Analyst I
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Job Description
Business Operations Analyst supporting Falcon Complete team at CrowdStrike. Analyzing financial reporting, growth planning, and quality assurance in cybersecurity.
Responsibilities:
- Actively participate in discussions with the business to analyze and define processes, including pain points, key gaps, metrics and improvement areas.
- Identify and implements process improvements
- Partner with the business to understand challenges and process impacts in order achieve business objectives
- Execute on continuous process improvements through metrics and reporting
- Identify key data and process sources and determine the source of truth through analysis and validations
- Assist with the management of Falcon Complete key performance metrics
- Create reports and dashboards for team and leadership visibility of metrics and goal performance
- Outline project timelines, resource requirements, and project stakeholders and report accordingly to the requesting team
- Provide status reporting of project milestones, deliverable dependencies, risks, and issues
- Manage customer communication and documentation programs to ensure consistent, accurate information is provided to internal and external customers
- Train and assist employees to use new systems or process frameworks
- Assist with quality assurance and address discrepancies as needed
Requirements:
- Associate’s Degree in appropriate field of study or equivalent work experience
- 2+ years of experience in process architecture, gathering and documenting business requirements
- Experience in business process improvement and project management
- Demonstrated experience applying business process improvement methodology to drive process improvements
- Strong understanding and experience in Project Methodologies (Agile, SCRUM, Waterfall etc.)
- Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers
- Proven ability to work creatively and analytically in a problem-solving scenario
- Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
- Forward thinking individual that has a balance of practical hands-on technical and business process experience
- Intermediate experience with Excel is required
- Experience with the following is preferred: Jira, Salesforce, Gainsight, Domo, Splunk
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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