Business Operations Specialist
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Job Description
Business Operations Specialist overseeing product launches at Wisp, a telehealth company. Driving operational efficiencies and analyzing data for better decision-making.
Responsibilities:
- Own the end-to-end operational build for new product launches
- Serve as the primary E2E tester for new offerings
- Maintain and evolve pharmacy eligibility logic across a large and growing SKU catalog
- Lead high-priority, cross-functional projects from scoping through execution
- Analyze operational and user behavior data using tools such as Looker, Amplitude, SQL, and Excel
- Build financial models and strategic analyses to support new channel and product decisions
- Partner across Operations, Product, Engineering, Pharmacy, and Compliance teams
- Identify inefficiencies and design scalable workflows, systems, and processes
Requirements:
- 2–4+ years of experience in business operations, consulting, strategy, or a highly analytical role at a high-growth company or top-tier firm.
- Technically fluent enough to configure product catalogs, manage system logic, and troubleshoot production issues.
- Strong analytical thinker with experience building models, dashboards, and analyses to drive decision-making.
- Excellent problem-solving skills.
- Highly organized and experienced in managing complex projects across multiple stakeholders.
- Effective communication skills to influence cross-functional teams at all levels.
- Proficient in Excel or Google Sheets, and comfortable learning tools like Looker, Amplitude, Notion, Strapi, or Asana.
- Bonus: Experience in telehealth, eCommerce, or healthcare-related industries, and/or familiarity with SQL or tools like dbt or Hex.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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