Business Operations Administrator
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Job Description
Business Operations Administrator for overseeing accounting, standards, and documentation at Plan Left. Providing customer service and managing operational projects with team standards.
Responsibilities:
- Responsible for the oversight of company accounting, standards, and documentation.
- Assist with oversight of processes and operations.
- Serve as the point of contact for the business in a few contexts.
- Customer service priority #1 at Plan Left.
- Billing and accounting management including ensuring accuracy of billing, timeliness of payments, maintenance of accounting records, and answering questions and concerns related to billing.
- Answering company calls as they come in and delegating accordingly.
- Ensure time logged for all employees within expectations on daily, weekly, monthly, quarterly, and annual basis.
- Manage vacation and PTO requests.
- Enforces team standards of time logging, communication, and performance.
- Onboard new projects from an operational and accounting perspective and hand off to team.
- Demonstrates understanding of Project Management processes, strategies and methods.
- Develop and implements team evaluations.
- Assist with resource planning and management to ensure timely delivery of project deliverables, support SLAs, and client happiness.
- Ensure project profitability with PMs.
- Occasionally assist with production load, including website development and QA functions, and other occasional needs that may arise.
- Manage and maintain project management tools and standards (Jira).
- Check mail at physical location.
- Assist with a wide range of executive tasks as needed.
- Manage operational projects, boards, and tickets.
Requirements:
- Some project management experience.
- Strong customer service-oriented and product-oriented mindset.
- Impeccable communication skills.
- Empathetic and compassionate with people.
- Organized and motivated.
- Ethical and trustworthy.
- Ability to effectively self-QA your work and others work.
- Ability to take initiative and be proactive with workload.
- Ability to take, give, and discuss constructive criticism.
- Strong rational thinking, logic and critical reasoning, and analytical problem solving skills are a must.
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