Head of Business Operations
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Job Description
Head of Business Operations at Common Room, focusing on operational systems and processes for scaling. Leads cross-functional initiatives to drive operational rigor and efficiency.
Responsibilities:
- Build and operate the company’s operating model, including forecasting, planning, and operational cadence
- Partner with the leadership team to translate company priorities into measurable operating plans
- Drive operational rigor across the business through clear metrics, processes, and reporting
- Improve cross-functional coordination between GTM, Product, and Leadership
- Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth
- Evaluate, select, and implement core business platforms including finance systems (ERP, billing, expense management), HR systems (HRIS, payroll, benefits), recruiting infrastructure (Ashby)
- Establish scalable operational standards and system architecture that prevent future technical and operational debt
- Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows
- Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions
- Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment
- Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility
- Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes
- Design financial policies, internal controls, and documentation that support long-term company scale
- Oversee operational finance workflows including revenue recognition for subscription SaaS contracts
- Maintain financial data structures such as the chart of accounts and reporting frameworks
- Provide leadership with consistent visibility into cash position, burn rate, and financial health
- Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts
- Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making
- Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding
- Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows
- Implement and manage HR systems including HRIS, payroll coordination, and benefits administration
- Ensure the company maintains compliance with federal, state, and local employment regulations
- Support leadership in executing performance management, promotion, and compensation processes
- Maintain accurate employee data and reporting to support leadership visibility and decision-making
- Serve as a trusted internal resource for managers and employees on operational and people-related processes
- Continuously improve the employee experience while ensuring operational consistency and compliance
- Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance
- Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions
- Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities
- Translate business insights and operational data into clear decisions, priorities, and execution plans
- Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures
- Identify and remove systemic operational bottlenecks that limit company execution
Requirements:
- 5+ years of experience in Business Operations, BizOps, or Startup Operations
- Experience working at a high-growth SaaS company (Series B–D preferred)
- Track record of building systems and processes from scratch
- Experience implementing finance, HR, or operational systems
- Familiarity with SaaS business metrics and operating models
- Exceptional problem solving and operational thinking
- Ability to bring structure and clarity to ambiguous problems
- Strong cross-functional communication
- Highly organized with strong execution discipline
- Comfortable operating in fast-moving startup environments
Benefits:
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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