Business Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Business Operations Specialist overseeing company accounting and facilitating customer service processes. Ensuring timely billing management and maintaining operational standards.
Responsibilities:
- Customer service. This is priority #1 at Plan Left. Nothing else is more important than ensuring our customers have the best possible experience.
- Billing and accounting management including ensuring accuracy of billing, timeliness of payments, maintenance of accounting records, and answering questions and concerns related to billing.
- Answering company calls as they come in and delegating accordingly.
- Ensure time logged for all employees within expectations on daily, weekly, monthly, quarterly, and annual basis.
- Manage vacation and PTO requests.
- Enforces team standards of time logging, communication, and performance.
- Onboard new projects from an operational and accounting perspective and hand off to team.
- Demonstrates understanding of Project Management processes, strategies and methods.
- Develop and implements team evaluations.
- Assist with resource planning and management to ensure timely delivery of project deliverables, Support SLAs, and Client Happiness.
- Ensure project profitability with PMs.
- Occasionally assist with production load, including website development and QA functions, and other occasional needs that may arise.
- Manage and maintain project management tools and standards (we use Jira).
- Check mail at our physical location.
- Assist with a wide range of executive tasks as needed.
- Manage operational projects, boards, and tickets.
Requirements:
- Some project management experience.
- Strong customer service-oriented and product-oriented mindset.
- Impeccable communication skills.
- Empathetic and compassionate with people.
- Organized and motivated.
- Ethical and trustworthy.
- Ability to effectively self-QA your work and others work.
- Ability to take initiative and be proactive with workload.
- Ability to take, give, and discuss constructive criticism.
- Strong rational thinking, logic and critical reasoning, and analytical problem solving skills are a must.
Similar Jobs
Summer Intern, Business Operations
Business Operations Intern at Henry Schein supporting ecommerce growth and operational strategy. Collaborating across various teams to improve processes and drive efficiency.
Business Operations Associate
Business Operations Associate providing comprehensive support in operations, reporting, and planning within health care services. Collaborating with leadership and external partners to ensure accuracy and efficiency.
Business Operations Analyst I
Business Operations Analyst I at Commerce supporting merchants through business analyses and process improvements to enhance operational efficiency.
Head of Business Operations
Head of Business Operations at Common Room, focusing on operational systems and processes for scaling. Leads cross-functional initiatives to drive operational rigor and efficiency.
Business Operations Administrator
Business Operations Administrator for overseeing accounting, standards, and documentation at Plan Left. Providing customer service and managing operational projects with team standards.
Business Operations Specialist
Business Operations Specialist overseeing product launches at Wisp, a telehealth company. Driving operational efficiencies and analyzing data for better decision-making.
Senior Associate, Business Operations & Analytics
Sr. Associate managing business operations and analytics for a healthcare provider. Collaborating with COO and operational leaders to optimize service delivery and staffing.
Business Process Consultant
Business Process Consultant leading large scale, cross-functional initiatives at Centene. Focused on improving health outcomes and business performance through process optimizations and effective policy alignment.
Strategy and Business Operations Associate
Strategy & Business Operations Associate supporting strategic initiatives for SentiLink's identity verification services. Collaborating with leadership and driving business operations at a fast-growing company.
Business Operations & Strategy Manager – Mortgage Lending
Business Operations & Strategy Manager at Truehold managing mortgage lending operations. Scaling workflows, deploying AI, and ensuring operational readiness for new products in a remote setting.
HR and Business Ops Coordinator – Small Business
HR and Business Ops Coordinator supporting internal business functions and executive coordination for a small technology-driven business. Working remotely while residing in the U.S.
Senior Business Systems Analyst
Senior Business Systems Analysis Professional performing analysis, documentation, and translation of user requirements for healthcare organization. Involves problem solving and influencing departmental strategies.
Business Systems Specialist – CAT Testing
LMI is seeking a Business Systems/CAT Testing Coordinator for USPS software lifecycle operations. Collaborating with a team to craft, execute, and evaluate test scenarios.
Business Process Engineer
Business Process Engineer optimizing inventory management for manufacturers using AI. Involves consulting across departments, implementing solutions, and creating documentation.
Business Operations Associate
Business Operations Associate ensuring timely deliveries and customer satisfaction at a fast growing e-commerce logistics startup. Involves hands-on work and data-driven problem solving.
Director, Strategic Finance – Business Operations
Director of Strategic Finance and Business Operations at FranConnect. Partnering with executives to drive strategic analysis and operational excellence in a SaaS environment.
Business Operations Specialist
Business Operations Specialist providing strategic execution and support to Becker customers and clients. Ensuring seamless access and superior learning experiences in business operations.
Senior Business Systems Analyst – Finance Systems Reporting
Senior Business Systems Analysis Professional performing complex analysis and documentation of finance reports support in Oracle ecosystems. Collaborating closely with Tech for report delivery to Finance customers.
Senior Manager, GTM Business Systems
Senior Manager overseeing business systems architecture for Hyperproof's go-to-market operations. Driving efficiency and managing salesforce integration in a fully remote setting.
Analyst – AMI Business Process Design
Analyst for AMI Business Process Design at FormativGroup, leading workshops and developing process models for utility programs. Requires residency in specific U.S. states.