Business Operations Analyst I
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Job Description
Business Operations Analyst I at Commerce supporting merchants through business analyses and process improvements to enhance operational efficiency.
Responsibilities:
- Conduct business analyses to ensure Company & Financial Operations practices are consistent with the stated business model, mission, and standards.
- Collaborate to help build cost-effective processes and policies that will enable efficiency and effectiveness.
- Verify that results improve; write updated process documentation, conduct training, and prepare automated reports.
- Identify, recommend, implement, and test changes that will allow for scalable growth.
- Conduct research and analyze workflow processes to improve business procedures within Finance Operations.
- Participate in cross-functional reviews of existing business processes and policies.
- Monitor practices to ensure they support improved productivity and revenue generation.
- Work with merchants experiencing near-term delinquent Accounts Receivable issues to build payment solutions beneficial to both them and BC.
Requirements:
- 3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company.
- Experience in Business Operations.
- A Bachelor’s degree, or equivalent work experience.
- Familiarity with SaaS and Agile workflows and technologies.
- Familiarity with Salesforce, Zuora, Impartner, and Marketo.
- Familiarity with end-to-end process design, rollout, and project management.
- Proven record using operations expertise to improve efficiency and drive productivity.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
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