Business Owner, Customer Service, Sales/Network
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Job Description
Business Owner für Kundenservice und Vertrieb/Netz bei einer deutschen Energieabrechnungsplattform. Steuerung von SAP-Utilities-Prozessen, Anforderungen, Standards und Business Community.
Responsibilities:
- Overall functional responsibility (business ownership) for the business area and process covering customer service and sales/network
- Lead and manage the business community
- Support the development and prioritization of requirements
- Drive target achievement and platform standardization
- Act as the interface to the general contractor Accenture’s Product Owner
- Own processes, functionality, data, and technical implementation
- Own customer master data and business partner management, as well as contract management
- Manage sales processes from lead generation through contract completion
- Design customer contact management, customer history, case, ticket, and complaint management
- Integrate CRM, customer portals, and self-service solutions
- Design digital customer journeys, online contract completion, and digital service processes
- Implement omnichannel integration across portals, email, telephone, and chat
- Define consistent standards and target operating models
- Identify automation opportunities and optimization potential
- Detail, manage, and prioritize requirements, and develop roadmaps
- Manage the community, provide functional leadership, and involve subject-matter experts
- Interact proactively with customers
- Represent TAP in committees, at trade fairs, and during sales meetings
- Coordinate occasionally with customers, the general contractor, and the management company, and participate in team events
Requirements:
- Completed degree in business information systems, business administration, engineering, or a comparable qualification
- Several years of experience in the energy utility sector
- In-depth knowledge of the business area, including statutory and regulatory requirements and best practices
- Experience with SAP IS-U and SAP S/4HANA Utilities
- Strong methodological expertise in community management and in structuring and presenting complex topics
- KPI and performance management
- Assertive and able to influence without formal disciplinary authority
- Strong stakeholder management skills when working with service providers and adjacent business areas
- Highly proactive customer and service orientation
- Willingness to travel occasionally for business
Benefits:
- Flexible working hours and the option to work from home
- Motivated, collaborative team
- Attractive compensation
- Company benefits, including WellPass
- Career development opportunities
- Flexible remote working from a location of your choice
- Spacious, well-equipped workspaces
- Dedicated parking spaces
- Permanent, full-time employment contract
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