Customer Care Specialist I
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Job Description
Remote Customer Care Specialist supporting Vitu’s vehicle titling and registration platform. Handling inbound inquiries, Tier 1 support, account issues, and customer training.
Responsibilities:
- Help customers via an inbound call queue, support ticketing systems, and/or established customer engagement channels.
- Respond to customer inquiries via phone, email, and chat.
- Receive and respond to customer requests through inbound call queues and support ticketing systems.
- Ask questions and actively listen to understand customer issues while demonstrating respect and concern.
- Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions.
- Provide one-on-one training for new and/or existing customers as needed.
- Apply internal and security tools or processes to assess customer records or electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams and follow up with customers to resolve issues satisfactorily.
- Refer complex, unexpected, or recurring issues to internal experts.
Requirements:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Possess Basic Kentucky Title and Registration knowledge
- Proven customer support or client service experience.
- Strong phone, email contact handling skills and active listening.
- Familiarity with CRM systems and practices, preferred.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in title, registration, DMV, or dealership, preferred.
- Technical support experience is preferred.
- Must be prepared for variable shifts, possibly including nights and weekends, to accommodate new state legislation.
Benefits:
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Inclusive and collaborative work environment
- Equal employment opportunity and reasonable accommodations
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