Senior Admin, Customer Service Executive – Bilingual: CN, EN
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Job Description
Senior remote administrator supporting a Singapore immigration consultancy’s PR and citizenship applications. Managing documentation, client guidance, cover letters, and post-submission support.
Responsibilities:
- Manage and coordinate clients' Singapore PR and Citizenship applications
- Communicate with clients to collect, verify, and organize supporting documents
- Provide guidance on documentation requirements and application procedures
- Keep up to date with relevant Singapore immigration policies and regulations
- Draft personalized cover letters based on clients' backgrounds and circumstances
- Ensure applications and supporting documents are accurate, complete, and compliant
- Provide customer service from onboarding through post-submission support
- Respond to client inquiries and coordinate follow-up actions
- Maintain accurate digital records, application trackers, and client information
- Support ad hoc administrative duties and projects assigned by management
Requirements:
- Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field
- Minimum 5 years of experience in customer service, administration, or another client-facing role
- Strong proficiency in both spoken and written Mandarin and English
- Strong communication and interpersonal skills with a customer-focused mindset
- Strong attention to detail and ability to manage a high volume of documentation accurately and efficiently
- Well-organized with good time management skills and ability to prioritize multiple tasks in a fast-paced environment
- Comfortable working independently in a fully remote environment
Benefits:
- Fully Remote (Work From Home)
- Quarterly Performance Bonus
- Medical Claims
- Birthday Allowance
- Career Growth and Development Opportunities
- Follows Singapore public holidays
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