Customer Care Specialist I
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Job Description
Customer Care Specialist maintaining client records and accounts for Vitu’s vehicle titling and registration platform. Supporting contract implementation, database updates, and customer requests.
Responsibilities:
- Develop, maintain, and update records within multiple database systems
- Monitor emails and in-house communication channels to address requests and requirements from internal and external sources
- Provide support to fellow Specialists to ensure clients’ accounts remain valid and up to date
- Assist with account maintenance and other special projects as assigned
- Provide support in managing client accounts
- Perform contract review, account maintenance, product functionality, and quality assurance
- Apply knowledge of state and business rules and regulations
Requirements:
- 0-2 years of Experience
- High School Diploma or Equivalent
- Experience in an administrative capacity
- Demonstrated adeptness in acquiring and utilizing new software applications
- General planning, analytical, and problem-solving skills
Benefits:
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization
- Equal and inclusive working environment
- Reasonable accommodations when requested by an applicant or employee with disabilities
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