Business Support Analyst
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Job Description
Business Support Analyst providing operational support and advice to stakeholders at BMO. Collaborates on strategic initiatives and ensures effective business processes in Canada.
Responsibilities:
- Provides first and/or second level business support, advice, and guidance to sales and service colleagues
- Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise
- Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
- Builds effective relationships with internal/external stakeholders
- Analyzes data and information to provide insights and recommendations
- Provides first point of contact operational support to internal business partners and end clients
- Maintains solid knowledge within subject matter specialties
- Ensures Incident Management Processes are followed
Requirements:
- Typically between 3 - 5 years of relevant experience
- Post-secondary degree in related field of study or an equivalent combination of education and experience
- PC skills (MS Word, Excel, PowerPoint) - Good
- Knowledge of the business/group processes/procedures/tools/technology – Good
- Knowledge of applicable risk and regulatory requirements and the impact on the business/group
- Specialized knowledge from education and/or business experience
- Verbal & written communication skills - In-depth
- Collaboration & team skills - In-depth
- Analytical and problem solving skills - In-depth
- Influence skills - In-depth
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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