Call Center Agent
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Job Description
Call Center Agent supporting customers with inquiries related to car purchases. Contributing to a smooth customer journey in online used car sales.
Responsibilities:
- Act as the first point of contact by phone and assist customers with general inquiries
- Support our Sales team by handling customer inquiries that fall outside the sales process
- Coordinate closely with colleagues from other departments to research the current status of orders and ensure a smooth customer journey
- Meet your individual and team targets in terms of quality and quantity
- Help ensure customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!
Requirements:
- Initial experience in dialog marketing / call centers or in B2C customer support
- Enjoy making phone calls and have a structured, reliable and solution-oriented way of working
- Team player with a hands-on mentality
- Bring a positive attitude and strong commitment to achieving self-set goals
- Fluent German (spoken and written); English skills are an advantage. Confident user of Google Workspace tools (Sheets, Gmail, Calendar, etc.)
Benefits:
- Your work–life balance and wellbeing are part of our company culture — we therefore offer up to 100% remote work within Germany by arrangement
- Modern IT equipment & IT support
- Attractive, market-aligned and performance-oriented salary
- We value open communication and strong results more than a dress code
- Your personal development is important to us — from day one we offer tailored training and coaching
- Discounts on well-known brands and special offers across our entire vehicle inventory for you, your family and friends
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