Call Center Collector
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Job Description
Collects payments on delinquent accounts for U.S. Bank by contacting clients and arranging repayments. Requires high school diploma and 2-3 years experience in collections or customer service roles.
Responsibilities:
- Collects payment on assigned delinquent accounts by reviewing documentation
- Contacts customers/clients by telephone and/or written correspondence
- Arranges repayment schedules in order to minimize loss to the organization
Requirements:
- High school diploma or equivalent
- Two to three years of experience in collections and/or customer service activities
- Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Good verbal and written communication skills
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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