Call Center Manager – Medicaid
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Sr Manager managing Medicaid Call Center operations for GDIT. Focusing on staff management, process adherence, and quality metrics enhancement.
Responsibilities:
- Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects
- Manage and oversee day-to-day operations of a Medicaid related Call Center
- Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation
- Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training
- Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
- Address any issues/disputes from customers or clients
- Act as advisor to subordinates to meet schedules and/or resolve problems
- Oversee the development and administration of schedules and performance requirements; may have budget responsibilities
- Oversee the development and implementation of call center policies and procedures
- Advise supervisors on how to handle escalated customer service issues as needed
- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
- Maintain accurate records of customer interactions and details of actions taken
Requirements:
- Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment
- Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
- Bachelor's degree in business, communications, or a related field (or equivalent experience)
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year for vacations, personal business, and illness
- An additional 10 paid holidays per year
- Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Similar Jobs
Call Center Patient Services Assistant
Call Center Patient Services Assistant answering and screening high volume patient calls. Registering patient demographics and scheduling appointments at GBMC HealthCare.
Customer Contact Center Representative
Contact Center Representative delivering patient support services for a leading global biopharmaceutical company. Engaging in inbound and outbound communication to assist healthcare providers and patients.
Retention Specialist – Customer Retention, Save Calls
Retention Specialist responsible for reducing cancellations and improving customer satisfaction in remote call center. Engaging with clients through various communication channels to enhance retention efforts.
Call Center Recruiter
Call Center Recruiter managing high-volume hiring for remote operations team. Ensuring top talent alignment with mission through effective recruiting processes.
Contact Center Representative II – Everyday Banking, Cantonese, Mandarin
Contact Center Representative at TD providing customer support for account inquiries and product recommendations. Delivering exceptional service and participating in training and coaching.
Asesor de Ventas Call Center
Asesor de ventas call center para Entel en Chile, brindando atención a clientes y realizando procesos de ventas. Trabajo puede ser remoto, según ubicación en Chile.
Call Center Vendedores, Horario Fijo, Turno Tarde
Call center role focused on sales and customer support for Trustcorp, working fully remote with flexible hours. Seeking candidates from Lima and provinces with sales experience.
Call Center Agent
ASESORES DE VENTAS LINEAS MOVILES en Netcall Group. Realizando llamadas a clientes para ofrecer portabilidades y líneas nuevas en Perú.
Atención Al Cliente, Call Center, Turno Mixto
Providing customer support via phone for telecommunications services. Requires home office setup and prior call center experience.
Central Pricing Office Specialist – Call Center
Central Pricing Office Specialist ensuring price transparency for network physicians and patients at Ochsner Health. Handling inquiries and assisting with education regarding pricing issues.
Call Center Support
Provide technical support for Microsoft Office applications as part of a remote Help Desk team. Troubleshooting issues and assisting end-users with MS Office tools and IT systems.
Asesor de Call Center
Asesor de Call Center para soluciones de usuarios Claro Perú. Trabaja remotamente desde cualquier parte de Lima o Provincias con capacitación pagada y bonos.
Call Center Sales Representative
Teleoperador Entel Outbound Portabilidad in remote role at Netcall Peru. Offering benefits of Entel to clients of other operators to secure porting.
Sales Call Center Agent
Sales Call Center Agent making outbound calls to seniors for healthcare services. Introducing Belle's chronic care solutions and scheduling in-home healthcare assessments.
Call Center Representative, Pharmacy Tech Support
Remote Pharmacy Support Call Center Representative providing payment assistance solutions to patients via multiple contact methods. Requires prior call center and pharmacy technician experience with an 18/hr pay rate.
Call Center Operator
Call Center Operator handling incoming calls and processing work orders for client healthcare facilities. Ensuring timely feedback and maintaining confidentiality standards in a high-volume call center environment.
Contact Center Manager
Contact Center Manager responsible for planning and leading day-to-day activities in hazard outsourcing. Motivating staff, resolving issues, and ensuring high customer service standards.
Contact Center Representative
Customer Service Representative providing support in electronic banking at BankNewport. Handling quality service, customer relationships, and technical support in a remote setting.
Call Center Quality Analyst
Functional Analyst transforming customer interaction data into actionable insights for government and intelligence projects. Driving performance improvements and ensuring compliance in a remote call center environment.
Product Forward Deployed Engineer, Senior/Lead/Principal
Product Forward Deployed Engineer focusing on client engagement and AI solutions at Salesforce. Collaborating with teams to drive innovation in enterprise contact center environments.