Call Center Representative
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Job Description
Remote medical call center representative for St. Peter's Health Partners. Handling patient calls, appointments, insurance verification, referrals, and medical-office coordination.
Responsibilities:
- Serve as the first point of contact for customers by phone and liaison between external customers and medical staff
- Answer incoming calls, assess urgency, triage and direct calls according to established procedures
- Schedule patient appointments and coordinate scheduling with clinical personnel
- Obtain patient registration information and verify insurance eligibility
- Prepare charts for visits and notify clinical staff of patient arrival when applicable
- Take and relay telephone messages in a timely manner
- Enter preliminary account data and confirm appointments based on office protocols
- Collect payments and ensure timely and accurate posting when applicable
- Route physician and staff messages through the Trinity Health SPHPMA Medical Group EMR system
- Assist patients with MyChart-related questions
- Document accurately in SPHPMA systems
- Respond to questions about physician offices, billing, referrals, authorizations and requisitions
- Complete patient forms
Requirements:
- High School Diploma or GED required
- Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment
- Call Center experience highly preferred
- Medical Office experience highly preferred
- Course work in insurance/billing, medical practice education or seminars are preferred
- Ability to assess call urgency, triage and direct calls according to established procedures
- Ability to schedule and confirm patient appointments
- Ability to obtain patient registration information and verify insurance eligibility
- Ability to use SPHPMA systems, Trinity Health SPHPMA Medical Group EMR system and MyChart
- Ability to assist with referrals, authorizations and requisitions
- Ability to accurately complete patient forms and document information
Benefits:
- Strong orientation program
- Generous tuition allowance
- Career development
- Office Hours, Monday - Friday
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