Call Center Representative
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Job Description
Call Center Representative managing incoming support calls for Vision Innovation Partners. Providing excellent customer service and handling medical appointment scheduling and inquiries.
Responsibilities:
- Respond to incoming calls efficiently and effectively with the highest level of quality service
- Handle inbound calls with the goal of increasing business through customer satisfaction and retention
- Answer general questions from patients with courtesy and patience
- Confirm, schedule, and reschedule appointments, as necessary
- Follow up with patients on scheduled appointments
- Update patient demographics
- Collect and verify insurance information
- Make outbound calls to patients and clinics
- Handle online appointment requests
- Handle email inquiries
- Task messages to clinics
Requirements:
- Excellent customer service and communication skills
- Knowledgeable in Microsoft Word, Outlook, and Excel
- Accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
- Bi-lingual (English/Spanish) preferred (but not necessary)
- Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations
- Ability to handle multiple inbound calls in a fast-paced, challenging environment
- Ability to multitask and navigate several systems at the same time
- Positive cheerful attitude
- Demonstration of critical thinking skills
- Excellent time management skills
- Ability to prioritize tasks
- Work collaboratively & courteously with all other departments to ensure a positive patient experience
Benefits:
- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
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