Call Center Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Call Center Agent for residential HVAC, Plumbing, & Electrical services working remotely. Handling customer service inquiries and scheduling appointments efficiently.
Responsibilities:
- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information.
- Communicate with dispatch to ensure customers receive 5 Star Service
- Must be very independent and reliable
- Provide additional support to the team as needed
Requirements:
- HS Diploma or GED
- 2+ years of customer service experience in a phone based role
- Experience working in the home services industry preferred
- Multitask by completing phone and computer work simultaneously
- Capability to type at least 40 WPM
- Proficiency with Microsoft Office or Google Suite
- Clear, kind, and energetic phone presence
- Ability to work fast paced and remain organized
- Must be a U.S. Resident.
Benefits:
- Work from home!
- Medical, Dental, Vision (Free medical plan option for employee)
- 401k with 4% company match
- PTO
- Paid Holidays
- Paid Wellness Time
- Company provided laptop, monitor, and headset.
Similar Jobs
Bilingual Contact Center Supervisor
Contact Centre Supervisor overseeing day-to-day operations of call centre agents. Leading team development and crisis management support in a healthcare-focused environment.
Child Support Call Center Agent I
Customer Care Associate handling child support inquiries via phone for the New Jersey Department of Human Services. Responding to inquiries and resolving issues while maintaining professional communication.
Contact Center Specialist, Financial Aid
Remote Contact Center Specialist at Universal Technical Institute supporting student inquiries via phone and email. Handling high-volume inbound and outbound calls regarding financial aid information.
Sales Call Center Agent
Customer Advisor providing inbound technical support and sales for Vodafone's services. Working fully remote with various customer service responsibilities in Germany.
RV Call Center Technician
Service Technician for Recreational Vehicle (RV) maintenance at Camping World, repairing RV systems. Looking for candidates with diagnostic and repair skills in plumbing, HVAC, electrical, and mechanical areas.
Contact Center Representative II
Contact Center Rep II supporting customer service transactions for TD Auto Finance. Collaborating with teams and developing customer relationships to enhance service experience.
Call Center
Call Center Representative helping improve healthcare outcomes through technology solutions. Engaging with clients to solve problems, deliver effective service, and enhance efficiency in customer care.
Asesor de Ventas Call Center – Modalidad Remota
Call center sales agent at Partner Service contacting clients for mobile plan upgrades. Responsible for offering additional lines and benefits to customers.
Asesor Call Center, Portabilidad Masivo
Call Center Advisor for Portability Campaign working remotely offering benefits to clients for porting. Requires 3 months experience and possession of personal computer.
Teleoperador, Ventas por Call Center
Remote Teleoperador at Partner Service S.A.C. with responsibilities in client contact and sales. Offering promotions, closing sales, and establishing customer connections.
Asesor de Ventas Call Center – Upgrade de Plan Móvil
Asesor de Ventas Call Center para Partner Service, contactando clientes para aumentar sus planes móviles. Trabajando de manera remota en horario de lunes a sábado.
Asesor(a) Ventas por Call Center
Asesor de Televentas en Claro contactando clientes sobre portabilidad de Chile. Cumpliendo con objetivos de ventas y ofreciendo información sobre beneficios y promociones.
Senior Manager, Contact Center Platforms – IVR Design
IVR & Contact Center Platform designer managing optimization of IVR flows and dialing strategies at CVS Health. Ensuring seamless member experience and alignment with business priorities.
Contact Center Performance Specialist
Contact Center Performance Specialist operationalizing call center performance metrics and managing workforce planning. Primary focus on ensuring service levels and quality in patient access and care roles.
Call Center Representative
Call Center Representative providing customer service for employee benefit plans. Engaging with participants and financial advisors while ensuring high-quality support across various communication channels.
Call Center Recruiter, Deutsch
Call Center Recruiter identifying talents for Home Office positions in the Customer Care sector at Zeitwert. Requires expertise in talent assessment and proficiency in Greek and German languages.
Systems Specialist, Cloud Contact Center
Systemspezialist für Cloud Contact Center-Lösungen bei Deliberate, verantwortlich für Integrationen und Support in Kundenprojekten.
Call Center Reservationist – 2026 Season
Call Center Reservationist guiding guests through NOC's offerings via phone, chat, and email. Working seasonally with a focus on excellent guest service in a dynamic outdoor adventure company.
Customer Call Center Representative III
Contact Center Representative fostering communication between clients and operational staff. Ensuring high-quality customer service delivery in a healthcare setting across various states in the U.S.
Asesor Call Center I
Salesperson for telecommunications solutions at Entel Empresas. Handling corporate client accounts and achieving sales objectives in a dynamic environment.