Cantonese/English Customer Support Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Cantonese/English Customer Support Agent assisting gaming, e-commerce, and tech customers for 5CA. Troubleshooting issues through email, chat, social media, and phone.
Responsibilities:
- Provide customer service for multinational consumer electronics and e-commerce companies
- Support customers via email, live chat, social media, and phone
- Calmly troubleshoot customer issues and assist them when needed
- Participate in assisted training to develop and improve customer support skills
- Work as part of a large international team
Requirements:
- Speak Cantonese, write in Traditional Chinese, and speak English at an advanced level
- Interest in e-commerce, consumer electronics, and customer satisfaction
- Openness to working with new technologies and products
- Fast learner who takes initiative and excels at troubleshooting
- Dedicated quiet workspace located within your residence
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms
- Minimum 8 GB RAM
- Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer
- Intel Core i5-8260U or better
- Integrated graphics card
- Smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer
- Customer service environment experience is optional
Benefits:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
- Innovative digital tools and comprehensive training, with access to an online training course library
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA
Similar Jobs
Customer Support Specialist – SAAS
Customer Support Specialist supporting Fergus SaaS customers across phone, email, chat, and tickets. Troubleshooting product issues and improving self-service content from the Philippines.
Licensed Customer Experience, Team Lead
Licensed customer service team lead coaching insurance representatives at Aspire General Insurance Services. Improving customer experience, compliance, staffing, and call-center performance.
Client Support Specialist – PT Hours
Client Support Specialist supporting enterprise users of Optro’s AI-powered GRC platform. Troubleshooting product issues and partnering with engineering and product teams to improve client experience.
Business Owner, Customer Service, Sales/Network
Business Owner für Kundenservice und Vertrieb/Netz bei einer deutschen Energieabrechnungsplattform. Steuerung von SAP-Utilities-Prozessen, Anforderungen, Standards und Business Community.
Senior Admin, Customer Service Executive – Bilingual: CN, EN
Senior remote administrator supporting a Singapore immigration consultancy’s PR and citizenship applications. Managing documentation, client guidance, cover letters, and post-submission support.
Admin, Customer Service Executive – Bilingual: CN, EN
Remote bilingual administrator coordinating Singapore PR and Citizenship applications for an immigration consultancy. Managing documentation, client guidance, cover letters, and post-submission support.
Customer Care Specialist I
Remote Customer Care Specialist supporting Vitu’s vehicle titling and registration platform. Handling inbound inquiries, Tier 1 support, account issues, and customer training.
Customer Care Specialist I
Customer Care Specialist maintaining client records and accounts for Vitu’s vehicle titling and registration platform. Supporting contract implementation, database updates, and customer requests.
Retention Restaurant Support Specialist, SaaS Sales
Yelp Restaurant SaaS support specialist helping restaurant owners solve issues, use Yelp tools, and retain their businesses. Remote US role with phone and email support.
Atención al Cliente
Asesor de atención al cliente remoto para Konecta, empresa peruana de experiencias de cliente. Gestionando consultas con turnos flexibles y capacitación presencial en Lima.
Customer Service Representative – Telephone Support
Telefonischer Kundenservice für REWAG, regionalem Energieversorger für Strom, Erdgas, Wärme und Trinkwasser. Betreuung, Energieberatung und SAP-Kundendatenpflege mit vertriebsorientiertem Service.
Login-out/Sample Management Staff - Customer Service - Hardline
Sample management staff handling testing specimens for Eurofins’ scientific laboratories in Vietnam. Coordinating receipt, eLims records, storage, and laboratory transfers.
Customer Experience Manager – Splunk
Customer Experience Manager guiding enterprise customers through Splunk cybersecurity, observability, and IT operations adoption. Driving executive value realization, strategic roadmaps, and renewals.
Customer Service Operation Support Specialist
Customer service operations specialist handling chargebacks, payment disputes and complex cases. Supporting a fast-growing DTC health and wellness brand’s operational continuity and customer initiatives.
Sales Representative, Customer Service – Full-Time
Vertriebsmitarbeiter für eine CRM-, Automatisierungs- und KI-Agentur. Telefonische Neukundenakquise, Follow-up und Terminierung für Strategieberater.
Manager, Customer Experience Platforms
Customer Experience Platforms Manager leading CCaaS delivery, automation, and vendor strategy. Supporting GDIT’s technology and mission services for the U.S. government.
Customer Support Representative
Virtual Customer Support Representative answering customer questions through email, phone, video, and web platforms. Providing accurate guidance, resolving routine concerns, and tracking follow-ups.
Manager, Customer Experience Platforms
Managing GDIT’s CCaaS platforms, service delivery, vendors, budgets, and customer experience operations. Supporting technology solutions for U.S. government, defense, and intelligence missions.
Customer Service Representative
Swiss German customer service specialist supporting Nestlé food customers remotely from Bosnia and Herzegovina. Handling inquiries as a coffee specialist after paid Sarajevo training.
Claims Customer Service Representative
Remote claims customer service representative handling health insurance benefits and claims for TEKsystems’ financial client. Processing calls, claim documentation, coding, and acknowledgements accurately.