Case Manager – Personal Injury
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Job Description
Case Manager managing personal injury cases from intake to resolution for clients. Ensuring case progression and quality standards while serving as primary contact in legal operations.
Responsibilities:
- Act as primary point of contact for assigned clients, maintaining communication and managing expectations
- Manage cases from intake to resolution or transfer to litigation, meeting all milestones timely
- Enter, verify, and maintain accurate SmartAdvocate case records
- Track medical treatment, follow-up, and update documentation promptly
- Review and approve Legal Support Team work, ensuring quality and compliance
- Identify and resolve case progression risks, delays, or red flags proactively
- Align case management with firm KPIs, deadlines, quality standards, and workflows
- Provide escalations and case status updates to leadership as needed
- Maintain high documentation standards using templates, WorkPlans, and checklists
Requirements:
- Minimum 1 year experience in personal injury case management or similar client-facing legal operations role
- Strong communication skills for client and internal collaboration
- High attention to detail and strong organizational skills managing multiple cases
- Proficient with case management systems (SmartAdvocate preferred) or ability to learn quickly
- Ability to work independently within a structured, process-driven environment
- Sound judgment to identify risks and escalation points early
- Experience supervising and coordinating support teams while ensuring file accuracy
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