Certified Gainsight Administrator
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Job Description
Certified Gainsight Administrator responsible for technical builds and data integrity in customer success operations. Building automated customer journeys and monitoring performance metrics.
Responsibilities:
- Execute the technical setup of Gainsight features including Data Designer, Rules Engine, Journey Orchestrator, and Health Scorecards.
- Manage data ingestion from Salesforce and external sources.
- Perform data cleaning and mapping to ensure 100% data integrity.
- Build multi-step, automated email programs in Journey Orchestrator, including participant logic, token mapping, and multi-variant testing.
- Develop sophisticated dashboards and reports that provide 'at-a-glance' visibility into customer health and OKR progress.
- Proactively monitor rule success/failure logs, fix broken syncs, and optimize existing rules for better platform performance.
- Maintain documentation of the technical builds and logic flows created so the CS Ops team understands the 'why' behind the 'how.'
Requirements:
- Active Gainsight Certified Administrator (Level 3) is mandatory.
- Expert-level understanding of Gainsight’s Data Object model (MDA) and how it interacts with Salesforce objects (Accounts, Contacts, Custom Objects).
- Experience using calculated fields, TO_STRING / TO_DATE transformations, and complex filters in Data Designer.
- Strong grasp of the Gainsight-Salesforce connector and the ability to troubleshoot sync errors between the two platforms.
- Ability to take a written business requirement and visualize the step-by-step logic needed to build it in the Rules Engine.
- Experience with Survey logic and conditional formatting within JO.
- Background in SQL or advanced Excel (for complex data manipulation).
- Previous experience in a high-growth SaaS environment focusing on Renewals and Expansions.
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