Chief Executive Officer
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Job Description
CEO leading Leap Brands’ franchise network growth, financial performance, and operational excellence. Partnering with franchisees, executives, and the Board to expand service-based business operations.
Responsibilities:
- Develop and execute the company’s long-term strategic plan, aligning it with growth objectives and market trends
- Lead expansion of market share and operational excellence
- Grow the franchise network by supporting current franchisees and identifying new franchise opportunities
- Develop and implement franchisee recruitment and onboarding strategies
- Oversee day-to-day company operations and franchisee adherence to operational best practices
- Drive process improvements to enhance productivity, quality, and profitability
- Manage revenue growth, profitability, cost management, budgeting, financial reporting, and forecasting with the CFO
- Build relationships with franchisees and provide training, support, and resources
- Maintain brand integrity and oversee marketing initiatives for customer acquisition, retention, and recognition
- Ensure compliance with regulations, industry standards, legal requirements, safety, ethics, and customer satisfaction standards
- Lead, mentor, and develop the executive team and foster accountability, innovation, and continuous improvement
- Serve as liaison between the Board of Directors and executive team; provide updates on performance, initiatives, and challenges
- Represent the company to external stakeholders, investors, and partners
- Explore technologies, services, and business models to drive innovation in service delivery, customer experience, and franchise operations
Requirements:
- Bachelor’s degree in Business, Finance, or a related field required; MBA or advanced degree preferred
- Minimum of 5+ years of executive leadership experience, preferably within franchise, restoration, or service-based industries
- Proven track record leading and growing a multi-location or franchise business
- Strong business acumen in strategic planning, financial management, and operational efficiency
- Demonstrated ability to inspire and motivate teams and franchisees
- Deep understanding of franchise operations, franchisee relations, support systems, and regulatory compliance
- Exceptional communication and interpersonal skills
- Experience in brand management, marketing strategy, and customer satisfaction initiatives
- Results-oriented, hands-on leadership with ability to manage complex projects, resolve challenges, and make data-driven decisions
- Willingness to travel as needed to support franchisees and company operations
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