Chief Operating Officer
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Job Description
COO at zerohash leading operational functions and fiduciary controls for a proposed national trust bank. Building operational readiness and reporting to the Board of Directors.
Responsibilities:
- Lead all day-to-day operational functions of zntb, including custody operations, settlement flows, reconciliation, reserve operations, and account administration.
- Design, implement, and maintain operational playbooks, standard operating procedures, and business continuity frameworks aligned with OCC safety and soundness expectations.
- Build and manage the bank’s operational infrastructure from pre-opening through steady-state operations, coordinating with engineering, product, finance, and legal teams.
- Oversee operational readiness for new products, new asset types, new partner integrations, and changes to the bank’s operational scope.
- Establish and monitor SLAs, exception-handling protocols, and operational uptime standards across all bank functions.
- Serve as a designated Fiduciary Officer of zntb, supporting the Trust Officer in the administration of all fiduciary and custodial accounts.
- Oversee fiduciary recordkeeping, including account setup, asset segregation, ledger accuracy, periodic account reviews, and documentation required under 12 CFR §9.6.
- Ensure trust operations comply with OCC fiduciary standards, including annual review requirements, internal fiduciary audit protocols, and applicable state trust law.
- Maintain adequate safeguards and controls over fiduciary assets, including collateral requirements for uninsured fiduciary funds in accordance with 12 CFR Part 9.
- Implement and enforce policies and procedures governing self-dealing, conflicts of interest, and co-mingling of fiduciary and non-fiduciary assets.
- Act as acting Chief Trust Officer when designated by the CEO or Board.
- Serve as the primary executive responsible for reporting to the zntb Board of Directors on trustee activities, operational performance, and institutional KPIs.
- Prepare and present regular Board and committee reports covering custody operations, fiduciary account activity, reconciliation integrity, vendor performance, operational incidents, and risk metrics.
- Support the Board in discharging its fiduciary governance obligations under 12 CFR §9.7, including participation in the bank’s audit and risk committees.
- Maintain the governance calendar and ensure timely production of all required Board materials, reports, and approvals.
- Maintain audit-ready documentation, operational logs, and evidence repositories in preparation for OCC examinations, fiduciary audits, and supervisory reviews.
- Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement workflows.
- Support pre-opening examination requirements and preopening deliverables required to achieve final OCC charter approval.
- Partner with the Chief Compliance Officer, CRO, and Legal team on operational risk testing, issue remediation, and supervisory responses.
- Monitor and operationalize evolving regulatory requirements, including GENIUS Act requirements related to issuance, reserve management, and redemption operations where applicable.
- Oversee relationships with banking partners, sub-custodians, reserve custodians, technology vendors, and other critical service providers.
- Ensure all intercompany and third-party relationships satisfy OCC third-party risk management expectations, including due diligence, SLA monitoring, and ongoing oversight.
- Maintain vendor performance dashboards, due diligence packages, and documentation required for OCC third-party risk review.
- Own the bank’s operational continuity, incident response, and crisis management programs.
- Lead triage and resolution of operational incidents across custody, settlement, reconciliation, and technology functions.
- Conduct post-incident reviews and ensure timely remediation of control gaps and operational failures.
- Foster a culture of operational excellence, fiduciary accountability, and regulatory integrity across the organization.
- Serve as a key member of the zntb executive leadership team, contributing to strategy, culture, and organizational development.
Requirements:
- 10+ years of progressive experience in banking operations, trust operations, custody operations, or payments at a federally regulated financial institution.
- Direct experience at a national bank, federally chartered trust company, or equivalent regulated depository institution operating under OCC supervision.
- Deep working knowledge of 12 CFR Part 9 (Fiduciary Activities of National Banks), OCC safety and soundness expectations, and fiduciary examination standards.
- Demonstrated experience managing trust or custodial account administration, including account setup, asset segregation, periodic review, and fiduciary recordkeeping.
- Proven track record of building or managing high-volume, control-intensive operational environments in a regulated banking context.
- Experience reporting to or working directly with a bank Board of Directors, including preparation of board materials, operational KPIs, and governance reporting.
- Strong understanding of bank operational controls, internal audit, and OCC examination processes.
- Experience managing third-party and vendor relationships in a manner consistent with OCC third-party risk expectations.
- Demonstrated ability to build, lead, and develop high-performing teams in a regulated banking environment.
- Exceptional written and verbal communication skills, including experience presenting to boards, regulators, and senior institutional stakeholders.
- Willingness and ability to travel for regulatory meetings, partner engagements, and bank business as required.
Benefits:
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
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