Claim File Services Representative
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Job Description
Claim File Services Representative supporting Lexitas’s legal record retrieval and claim management services. Processing medical records, subpoenas, and sensitive claim files for clients.
Responsibilities:
- Provide daily support to Workers’ Compensation Claim Examiners for IMR, QME, and MSA requests
- Process and annotate medical records in physical and digital formats
- Access and manage claim files, legal documents, and insurance records via internal systems
- Respond promptly to subpoenas and client inquiries, ensuring first contact resolution
- Maintain and update client databases, input notes, and confirm profile information
- Deliver records through FTP, print, scan, and prepare digital files for online publishing
- Copy and archive files from CD, DVD, USB, and other media
- Handle medical records in accordance with HIPAA and confidentiality requirements
- Escalate client concerns or satisfaction feedback to management when necessary
- Perform additional duties as needed to support the department
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of administrative experience in an office setting preferred
- Proven ability to handle multiple priorities and meet tight deadlines with accuracy
- Strong organizational, verbal, and written communication skills
- Meticulous attention to detail and follow-through
- Independent, self-motivated work style with strong problem-solving ability
- Collaborative and adaptable with a client-first attitude
- General tech proficiency including MS Office, Adobe Acrobat, and database systems
- Dependable attendance and punctuality
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Knowledge of subpoenas, depositions, and affidavits is a plus
- Experience in multi-functional, multi-location environments is a plus
Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Company paid maternity, baby bonding and military leave
- Fully equipped home office setup
- Company-issued laptop
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