Customer Representative
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Job Description
Remote customer representative supporting Consumer Cellular’s wireless subscribers with billing, device troubleshooting, and service questions. Handling customer calls from a home office in Lexington, Kentucky.
Responsibilities:
- Take approximately 4+ customer calls per hour from customers across the USA
- Provide customer service and support for cellular phones, billing, and general questions
- Troubleshoot basic phone functions, device issues, and service issues
- Guide customers through changing SIM cards, downloading apps, adding contacts, and other step-by-step solutions
- Navigate multiple screens and systems simultaneously
- Remain available and present throughout the shift except during assigned breaks and lunch
- Work collaboratively with teammates and appreciate differing strengths and talents
Requirements:
- High school diploma or equivalent required
- At least 6 months of customer service experience
- Remote customer service experience preferred
- Basic computer skills, including general typing, common software applications, and internet navigation
- Internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
- Internet provider cannot be satellite, Wi-Fi, or cellular data
- Quiet, distraction-free office setting in the home
- Two monitors
- Friendly, learning-focused attitude
- Pre-employment background check and drug screen required
Benefits:
- Opportunity to earn shift differentials for evening and weekend hours worked
- Full-time, part-time, and split-shift options
- Career growth and self-promotion opportunities through meeting and maintaining metrics
- Full-time, 5-week training that is 100% paid
- Benefits at affordable rates (as low as $25/paycheck)
- Employer-provided equipment
- Remote work from home
- Savings on gas and lunches out
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