Virtual Customer Representative
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Job Description
Remote customer representative supporting Consumer Cellular wireless subscribers with phone, billing, and service troubleshooting. Handling customer calls from a quiet Tulsa home office.
Responsibilities:
- Handle approximately 4+ customer calls per hour from customers across the USA
- Provide customer service and create positive customer experiences
- Explain cellular phones, billing, and general customer questions
- Troubleshoot phone and service issues across multiple screens and systems
- Guide customers through changing SIM cards, downloading apps, adding contacts, and other device or service issues
- Maintain availability and presence throughout assigned shifts
- Navigate multiple systems simultaneously while assisting customers
- Collaborate with teammates and respect diverse strengths and talents
Requirements:
- High school diploma or equivalent required
- At least 6 months of customer service experience required
- Remote customer service experience preferred
- Basic computer skills, including general typing, common software applications, and internet navigation
- Home internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
- Internet providers using satellite, Wi-Fi, or cellular data are not compatible
- Quiet, distraction-free home office setting
- Ability to remain available and present throughout the shift except assigned breaks and lunch
- Two monitors required
- Pre-employment background check and drug screen required
Benefits:
- Fully remote work from home
- Employer-provided equipment
- Paid training (full-time, 5-week training that is 100% paid)
- Full-time, part-time, and split-shift schedule options
- Opportunity to earn shift differentials for evening and weekend hours worked
- Career growth and self-promotion opportunities
- Benefits at affordable rates (as low as $25/paycheck)
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