Claims Administrator, Insurance Experience
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Job Description
Claims Administrator responsible for processing insurance claims and liaising with customers in a remote setting. Supporting efficient operations while maintaining service standards for Twoconnect.
Responsibilities:
- Supporting the efficient and accurate processing of insurance claims.
- Liaising with customers, veterinary practices, and internal stakeholders to gather required information.
- Assessing claims and communicating outcomes.
- Actively chasing, requesting and gathering information required for claims assessment and underwriting referrals.
- Approving claims and communicating outcomes clearly to customers.
- Communicating claim decline decisions professionally and sensitively.
- Responding to claim enquiries via phone and email.
- Answering and resolving inbound customer queries.
- Maintaining clear, efficient communication with customers and stakeholders.
- Ensuring customer satisfaction is exceeded while meeting service standards.
- Producing high-quality documentation and maintaining accurate records.
- Completing a variety of administrative tasks with attention to detail.
- Ensuring team SLA and KPI targets are consistently met.
- Maintaining comprehensive knowledge of company products.
- Undertaking regular learning and development in line with company requirements.
- Sharing knowledge and expertise with colleagues.
Requirements:
- Tertiary Qualification or relevant work experience (e.g. Business Administration, Office Administration, Communications, or a related discipline).
- Proven experience in a customer service/administrative role (Insurance and claims experience advantageous but not essential).
- Strong written and verbal communication skills, with the ability to handle sensitive situations professionally.
- High level of attention to detail and accuracy.
- Strong organisational and time management skills.
- Ability to manage multiple tasks and meet deadlines.
- Problem-solving mindset with a proactive approach.
- Ability to work both independently and collaboratively within a team.
- Competency in using internal systems and Microsoft Office applications.
- Willingness to learn and maintain knowledge of company products and regulatory requirements.
Benefits:
- Work from home
- Mon - Fri: 5:00 PM – 2:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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