Claims Quality Assurance Director
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Job Description
Director of Claims Quality at Aspire General Insurance Company leading claims quality assurance programs and cross-functional collaborations. Driving performance improvements and regulatory compliance in a fully remote role.
Responsibilities:
- The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program.
- This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage.
- The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.
Requirements:
- Bachelor’s degree required; preferred in Business Administration, Insurance, Risk Management, or related field
- 8+ years of experience in property & casualty claims operations and quality assurance
- 5+ years of leadership experience in claims management
- Prior experience in claims quality auditing preferred
- Strong experience with California claims handling; multi-state experience preferred
- Strong understanding of claims systems, reserving practices, and regulatory requirements (especially California)
- Deep knowledge of automobile claims, including • Material damage (appraisal, total loss, salvage, subrogation)
- Bodily Injury and Liability claims (coverage, investigation, evaluation, negotiation)
- Litigation (injury and property damage)
- Proven ability to design and implement best practices in claims handling and quality assurance
Benefits:
- Medical
- Dental
- Vision
- HSA*
- PTO
- 401k
- Company observed Holidays
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