Client Account Manager – Marketing Agency
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Job Description
Client Account Manager leading strategy, growth, and retention for Finch’s e-commerce and B2B marketing clients. Coordinating paid media, SEO, creative, and analytics specialists.
Responsibilities:
- Serve as the main strategic contact for a portfolio of Finch clients
- Lead client relationships and account strategy
- Own goals, KPIs, and quarterly roadmaps for each client account
- Run recurring client meetings and manage stakeholders
- Document meeting next steps
- Analyze performance against ROAS, CPA, CAC versus LTV, and organic growth metrics
- Coordinate actions with Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics specialists
- Identify and scope growth opportunities, including new channels, tests, and budget expansions
- Flag retention risks early and build mitigation plans across the portfolio
Requirements:
- 5+ years as an Account Manager or Account Director at a marketing agency (performance or digital)
- Experience owning several B2B client accounts simultaneously, including client relationship management, account growth, and project management
- Experience managing advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP
- Solid grasp of attribution, KPIs, and optimization logic
- Fluent written and spoken English
- Comfort leading strategic conversations with senior client stakeholders
- Based in Latin America or Africa, or anywhere up to UTC+2
- Availability to work roughly 9am–5pm US Central/Mountain time
- Nice to have: experience with SEO-driven accounts
- Nice to have: experience with US or international clients
Benefits:
- Fully distributed team across the US, LATAM, Europe, and APAC
- Flexible work environment
- Meaningful impact from day one
- Culture of curiosity, transparency, and ownership
- Empowerment to make decisions
- Collaboration with high-caliber channel specialists
- Experimentation, cross-training, and growth opportunities
- Work-life balance
- High performance without overwork
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